Frequently Asked Questions

Do you file insurance?

I do not file insurance for clients. I am an out-of-network provider. This means when you come in for a session you pay the full fee, but can self-file for reimbursement from your insurance provider. The reimbursement rate is based on your out-of-network mental health benefits, which can be found by calling the number on the back of your insurance card. If you choose to self-file I will send you a superbill, which has all of the essential information for you to send in to your insurance provider in order to receive reimbursement. Reimbursement checks are generally mailed directly to the client. If you are a client of a student intern you are not able to self-file for reimbursement.

What about fees? / Do you accept HSA/FSA cards?

 Each clinician at Colibrì Counseling & Assessment sets their own fees and schedule.
Typically, sessions are 50 minutes unless otherwise discussed and agreed upon.
HSA and FSA cards are accepted. The standard credit card fees apply when using this payment method.
*Student interns see clients for a reduced fee and offer a sliding scale.

How often do you see clients?

After the first initial appointment, I typically suggest starting therapy once a week or once every other week. Sometimes this plan varies, but I have found the more often I am able to see a client in the beginning stages of the therapy process the faster we are able to build a strong therapeutic alliance and often times progress is made more quickly.

What is your schedule?

Maggie Futch is in the office the following days/times:
Mondays: 8:30-2:30 (last appointment starts at 1:30)
Tuesdays: 8:30-2:30 (last appointment starts at 1:30)
Wednesdays: 12:30-5:30 (last appointment starts at 4:30)
Thursdays: 8:30-2:30 (last appointment starts at 1:30)
Fridays: Times vary. I reserve Fridays for teletherapy and testing appointments.
*Student interns seeing clients may have a different schedule than the one listed above.

What can I expect in my first session with you?

The first session is an initial intake appointment where I will ask the client (and/or parents depending on the client’s age) questions to get to know them better. I will ask about what has brought them to the decision to start therapy and their past experience(s) in therapy. I will also ask about things like sleep, diet, exercise, social-life, hobbies, etc. I will take time to explain my therapeutic approach at this first appointment and will go over confidentiality and when I am obligated to report issues of safety. We will also discuss our plan and schedule future appointment(s) at this time.

Can I make appointments online?

New clients must email, call, or fill out the Contact Us form through the website to set up an initial appointment. Established clients are able to request appointments through their client portal. Appointment requests for established clients can be made up to 2 months in advance and will be accepted or denied by your provider depending on availability. If an appointment request is denied, your provider will contact you with alternate scheduling options.
If you would like to schedule with a specific counselor, please reach them via their individual phone number or email address or specify which therapist you'd like to scheudle with in the Contact Us form on the website.

What is included in the testing process?
Does insurance cover testing?
How long does the testing process take?

The testing protocol varies depending on the individual client’s needs. The process always starts with an initial intake assessment, and concludes with a test results session where the testing results are reviewed with the client/parent(s) in their entirety. A comprehensive report is also provided to the client/parent(s) for their records or to provide to their doctor, school, etc. These are both standard 50-minute sessions at the regular session fee.
*Some assessments may be performed by trained master's level student interns.
Insurance providers typically do not cover this type of testing; however, coverage depends on your individual plan. I always recommend contacting your insurance provider to see if they have any preferred providers in the area who are covered under your plan.
The testing process can typically be completed within 4 to 6 weeks of scheduling the intake assessment.
Please visit the testing services page to learn more about the specific assessments used.

Good Faith Estimate

No Surprises Act/Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

• Make sure to save a copy or picture of your Good Faith Estimate. 

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call (800) 368-1019.